Went to pay the bill for my internet provider today. And ohmygosh! It was like going to a free comedy show! There were two women behind the counter and they were like a comedy team. The one on the left (I can’t remember her name and you’re going to understand why that’s really embarrassing in a moment) looked up at me and said, “Karen, right? I can’t remember your last name, though…” My mouth fell open. How in the world did she even know my first name?! Wave Broadband has, like, thousands of customers, right? So I told her my last name, and then asked her how she knew my name – told her she was brilliant. And this is when the woman on the right started shaking her head and made some crack – basically, agreeing with me that her partner is a genius – but agreeing in such a comical way that I started laughing out loud.
I mentioned that I’d heard they were moving tomorrow to a new location. And the one on the left – the brilliant one – said, “Yes, we’re moving to the main street – right across from where you used to go for your coffee…” Again, my mouth fell open.
The woman on the right shook her head again, and said, “Kind of creepy, isn’t it?” and got me laughing again.
And then the one on the left said, “I have a really good memory, and I especially remember the people who are nice to me.”
“I was nice to you?” I asked, trying to remember…
And she said, “Yes, one time you got here just as I was closing the office to go to lunch, and you were really understanding about it. A lot of customers get angry, but you were really nice and just said you’d come back later.”
The one on the right said something else to crack me up at this point – she had that straight-faced dead pan humor – and we all wished each other a good day and parted with good will towards each other.
It’s amazing the power in kind moments.