Meeting Cool People in the Customer Service Line

I had the best time waiting in the customer service line yesterday.

Earlier in the week I’d bought a DVD that looked to be on sale for $7.99 from its original price of $16.99. When I got home I’d discovered I’d been charged $16.99. At the time I’d just shrugged it off as one of those things and went about life.But yesterday, when I’d been back in the store, I’d seen that movie was STILL on sale for $7.99 and I wondered if I could get reimbursed for the extra I’d paid for it earlier. I didn’t have my receipt with me or anything, but I had my customer ID number in my head and I thought the customer service folks might be able to see my purchasing history in their computers. So I got at the end of the customer service line to find out.

The nicest people were in line with me. The line was pretty long when I got in the back of it, and when a young man wearing a WSU jacket got behind me I suggesed maybe we should shift the line so we didn’t block people from getting past us. He agreed and we started forming the line to the right – but now we were blocking the path to the restroom. The woman in front of me smiled and said that, in her experience, she found it was best to make the line go the other way. So the young man said, “Here, let’s go this way” and stepped aside so I could get in front of him going the other direction. Team work!

There was a lady in front of us who had the coolest hat – it was a panda face hat with ears and a smile. And a gentleman ahead of me, who’d patiently waited in line a really long time, smiled and laughed and thanked the customer service rep. when she was finally able to help him. I gave him a thumbs up as he walked past me on his way out, and he smiled over his mask and gave me a thumbs up back.

When I got to the customer service representative she was so helpful! She told me what I needed to do to take care of my problem – it involved going back into the store to find another copy of the movie and then getting at the end of the customer service line again. I thanked her and went to get the DVD I needed.

When I’d gotten the DVD I needed, I got back at the end of the line. I had a choice at this point – let myself feel frustrated or let myself enjoy the moment. I chose to enjoy the moment. There was, honestly, no place else I would rather have been at that moment than waiting in line with all the other cool customers, watching people and laughing with them. I was safe and comfortable and had everything I needed right there.

There was a young mom in front of me in the line with her son – a little boy of about two with his hands in his pockets – he looked like a little man – so cute! I smiled and waved at him and he smiled and waved back at me – which totally made my day.

When I got back to the customer service rep. she was very efficient and helpful and I ended up getting $9 back, and an apology for being overcharged for the DVD I’d bought on sale earlier in the week.

$9 for standing in line 15 minutes and making new friends seems like a pretty good deal to me.

P.S. The woman with the cool panda hat was Asian; the man who gave me the thumbs up was Black; the woman standing in front of me was White; and the man standing behind me was Latino, I think. I’ll let the little boy with his hands in his pockets represent any little boy anywhere with his hands in his pockets.