January 28, 2023: Highlights from a Day

January 28, 2023
The highlights of my day:

– The sunrise!!!

-There’s a shop closing in Bellingham – the owner is retiring. I happened to be walking by the door just as the owner, who was inside the store, reached the door with a big box. I swung the door open like it was choreographed for me to do that. She was surprised and thanked me and I wished her a happy retirement. I love when people connect at the just right moment.

– An aisle at the local supermarket was blocked by a young family – the father was on his cellphone and was unaware that people were trying to get around him. I moved to the side so a gentleman on the other side of the family could try to squeeze through – the gentleman smiled at me and thanked me and managed to get through – “I made it!” he said, grinning. And then I squeezed past the little family, too, without knocking anything over. Victory! I love it when people can adjust to each other, and problem solve and have fun with each other.

– Years ago – in August 2001 (just three weeks before 9-11) my family and I visited NYC. I bought a little necklace at Tiffany’s while I was there. I haven’t been able to wear this necklace for years, though, because the chain got all tangled up. I have another necklace – a locket with pictures of my sons when they were toddlers – that I couldn’t wear because it lost its clasp. Today I decided to see if I could get these necklaces fixed. I brought my necklaces into the supermarket jewelry department to see if they could add a clasp to the one necklace and untangle the other. It would take a couple weeks to add a clasp, the man there told me, but he could untangle the chain for me on the other necklace – and he did! For free!

– I went to a second jewelry store to see if they had a clasp for the locket. They had one that might work, but it would cost $90 and I didn’t feel like I could spend that much for a clasp. The kind salesclerk understood, but she asked me if she could clean the Tiffany necklace for me – no charge!

– I went to a third jewelry store (Dreamworks Jewelry) to see if THEY might have a clasp for my necklace there. And oh! I LOVED this store! It was like walking back in time. There were old clocks everywhere – chiming and clicking – and the place was a glorious, happy mess of projects. A man with a magnifying glass in front of his eye came from behind his desk and asked me how he could help. I asked him if he might have a clasp for the necklace. He said yes, he could take care of my necklace for me. He rummaged around in a drawer, found what he needed, applied his jeweler’s tools, and – voila! – handed me my necklace all fixed! And he only charged me $15!

I’m wearing my locket with the new clasp as I type. It feels good to have it around my neck again.

New Shoes and a Louise Penny Novel

I’ve been struggling the last couple weeks. There’s been tragedy and killing, death and loss. There have been reminders that human life is fragile and short and I’m well beyond half-way through mine.

But in the middle of these morose musings I needed to get new shoes. It was time to make my yearly pilgrimage to the REI shoe department.

These days I have mixed feelings about going to REI. On the one hand, I love being surrounded by mountain people and mountain equipment and mountain clothes. On the other hand, I am not the person I was when I first visited REI all those years ago. I no longer have a need for new crampons or ice axes. There are no major mountain climbs on my horizon. I no longer fit in REI’s little clothes.

But I can still fit in REI’s shoes.

And so I presented myself to Jesse, a salesclerk in the shoe department. I could not have asked for a friendlier, more helpful clerk. I told her I’d worked at the old REI on Capitol Hill years ago, and we bonded in our REI kinship. She brought me three or four pairs of shoes until I found the just-right pair – a pair of shoes that made me feel like I was walking on clouds. A pair of shoes that made me want to run and skip and dance. A perfect pair of shoes.

When I went to the cashier to pay for the shoes, I told him that my dad had been one of the early members of REI. His REI membership number was 38, I told him. The cashier looked up #38 and found it belonged to someone else. Oops. So much for family legend. Hmmm… I gave the cashier my Mom and Dad’s old phone number and he clicked the number into his computer. He looked up and smiled and said that Dad’s number is 946 and that it’s still active! The idea of that really tickled me. Dad died almost three years ago – at the age of 101 – but his REI account lives on. How cool is that?! I said that 946 was still pretty good, right? And the cashier laughed with me and said, yeah, it was pretty good.

***
Louise Penny’s new book came out yesterday. I googled to see if there were any stores near me with her book in stock and, this morning, I went on a quest to our local Target to see if I could find one. I rushed to the books displayed in the front of the store – but no Louise Penny there. I hurried to the book department at the back of the store and scanned the books there – but no Louise Penny. Finally, I went to the customer service counter and inquired about the book – both the attendants there got on their phones to see if they could find any books in inventory, and pretty soon a nice young man told me that it looked like they should have some somewhere – maybe still in boxes in the back room. I told him Louise Penny’s books were great – funny and smart and kind – and I highly recommended them. He nodded and said he had some free audiobooks coming to him – maybe he’d get the audiobook version. He led me back to the book department and looked with me on the book shelves. Then he told me to wait there and he’d see if he could find what I was looking for in the back. A couple of minutes later he appeared with another Target employee, who immediately walked up to a book shelf and plucked Louise Penny’s book off of it for me! Hurrah!!!

***
I’ve started Louise Penny’s *A World of Curiosities* now. Eight pages in I come upon this:

“He held the younger man’s eyes, inviting him to set aside for a moment the great brutality that existed and to remember the acts of greater courage. Of integrity and decency. Of self-control.

“Of forgiveness.

“Not by moral giants, not performed by superhumans. These were men and women of human size and proportion. Some were cops. Some were not.

“What blinded us, he told Beauvoir, were the horrific acts. They threatened to overwhelm us and obscure the decency. It was so easy to remember the cruelty because those left a wound, a scab that hid the rest. Hid the best. But those appalling acts, those appalling people, were the exception.”
– Louise Penny

***
Just the words I needed to read today.

Karen Molenaar Terrell

“God is natural good… Truth should not seem so surprising and unnatural as error, and error should not seem so real as truth.”
-Mary Baker Eddy

Meeting Cool People in the Customer Service Line

I had the best time waiting in the customer service line yesterday.

Earlier in the week I’d bought a DVD that looked to be on sale for $7.99 from its original price of $16.99. When I got home I’d discovered I’d been charged $16.99. At the time I’d just shrugged it off as one of those things and went about life.But yesterday, when I’d been back in the store, I’d seen that movie was STILL on sale for $7.99 and I wondered if I could get reimbursed for the extra I’d paid for it earlier. I didn’t have my receipt with me or anything, but I had my customer ID number in my head and I thought the customer service folks might be able to see my purchasing history in their computers. So I got at the end of the customer service line to find out.

The nicest people were in line with me. The line was pretty long when I got in the back of it, and when a young man wearing a WSU jacket got behind me I suggesed maybe we should shift the line so we didn’t block people from getting past us. He agreed and we started forming the line to the right – but now we were blocking the path to the restroom. The woman in front of me smiled and said that, in her experience, she found it was best to make the line go the other way. So the young man said, “Here, let’s go this way” and stepped aside so I could get in front of him going the other direction. Team work!

There was a lady in front of us who had the coolest hat – it was a panda face hat with ears and a smile. And a gentleman ahead of me, who’d patiently waited in line a really long time, smiled and laughed and thanked the customer service rep. when she was finally able to help him. I gave him a thumbs up as he walked past me on his way out, and he smiled over his mask and gave me a thumbs up back.

When I got to the customer service representative she was so helpful! She told me what I needed to do to take care of my problem – it involved going back into the store to find another copy of the movie and then getting at the end of the customer service line again. I thanked her and went to get the DVD I needed.

When I’d gotten the DVD I needed, I got back at the end of the line. I had a choice at this point – let myself feel frustrated or let myself enjoy the moment. I chose to enjoy the moment. There was, honestly, no place else I would rather have been at that moment than waiting in line with all the other cool customers, watching people and laughing with them. I was safe and comfortable and had everything I needed right there.

There was a young mom in front of me in the line with her son – a little boy of about two with his hands in his pockets – he looked like a little man – so cute! I smiled and waved at him and he smiled and waved back at me – which totally made my day.

When I got back to the customer service rep. she was very efficient and helpful and I ended up getting $9 back, and an apology for being overcharged for the DVD I’d bought on sale earlier in the week.

$9 for standing in line 15 minutes and making new friends seems like a pretty good deal to me.

P.S. The woman with the cool panda hat was Asian; the man who gave me the thumbs up was Black; the woman standing in front of me was White; and the man standing behind me was Latino, I think. I’ll let the little boy with his hands in his pockets represent any little boy anywhere with his hands in his pockets.

I Hadn’t Been Alone At All!

He stood out – literally – he was, like, a foot taller than everyone around him. He had hair the color of copper and an Irish accent.  She stood next to him – coming just below his shoulders – with dark hair and lively eyes and an accent that came from somewhere in the middle of America.  We bonded waiting to get on the airplane – laughing together that we were in the “E” section and would get on last because “they always save the best for last, right?” and “E stands for ‘excellent’, doesn’t it?”

We were bound for Chicago. I mentioned that my husband and I had, just a few weeks before, driven from Seattle to Grand Rapids, Michigan – and had passed by Chicago on our trip. What had taken us five days to achieve then, would take five hours today.  The couple told me then that they lived in Michigan – Kalamazoo, to be exact. I told them I loved the word “Kalamazoo” and the copper-haired man told me that before that he’d lived in another town in Michigan with a native name (maybe Missaukee?). And, he told me, he’d almost taken a job in Australia with a really cool Aboriginal name (maybe Woolgoolga?). I told him he needed to go to Walla Walla next, and he started laughing.

Eventually we boarded the bus that would take us to our plane. There were no seats on the bus and everyone had to find a pole or a bar or a hand-loop to grip during the ride. I was too short to reach the bar above me and all the hand-loops were taken. I was looking around trying to figure out how I was going to keep upright, when the red-haired man saw my dilemma and moved aside so I could grip the loop near him – he was tall enough that he could easily hang onto the bar above us. I’m so grateful to him for that because as the bus worked its way across the tarmac there were a lot of stops and turns and I would have ended up doing a face plant on the floor, for sure, if I hadn’t had something to hold onto.

The bus stopped and we all got out and I quickly found my seat on the plane. Or. I THOUGHT I’d found my seat on the plane until a man tapped me gently on the shoulder and asked me my seat number. I told him and, smiling, he pointed me to a seat a row up and over. “I guess you were wondering where you were going to sit?” I asked, laughing. He laughed, too, and everyone graciously made room for me to move across the aisle. When I got settled I looked up and recognized one of the people who’d been on the bus. She was standing in the aisle next to my seat, waiting to find her own seat. The aisle was kind of clogged up, though, and it looked like it might take a while. Recognizing a person with a sense of humor, I said, “You don’t get a seat. One of those hand loop things is going to drop down from the ceiling and you’ll get to hang on to that for the flight.”  She started cracking up and said that she’d probably get to have the air mask first, though, if those things dropped down.  🙂

The flight was pretty uneventful – there were some air bumps for a while that forced the flight attendants back to their seats – but everyone was really calm about it all, and, in what seemed like no time, our plane had landed at O’Hare.

***

I had a wonderful day in Chicago – seeing old friends and getting inspired by this year’s speaker at the Christian Science association. I came away feeling revitalized and ready to heal the world.

***

But first I had to deal with my own neuroses. I’d worked myself into kind of a tizzy.  When I was younger I’d traveled a lot on my own. But as I’ve gotten older most of my traveling has been with family members and friends. And now I felt like I was all alone, trying to figure things out for myself, and it was scary. My thoughts were going around and around in circles something like this: “I’m going to need to get up at 4:30 to catch the shuttle bus to the airport. How do I set the alarm clock? How do I turn it off? What if I sleep through the alarm? What if the alarm doesn’t go off? What if I miss the shuttle bus and then I miss my plane? And… and… what if I can’t find a kiosk to get my boarding pass? And… what if I mess up at the kiosk and can’t get a boarding pass and miss my plane and get stranded in Chicago for, like, ever? And what if the TSA folks think I look suspicious or something and pull me out of the line and I end up missing my plane and… and… how do I set the alarm clock? How do I turn it off? What if I sleep through the alarm…?

You get the idea. Sheesh.

Of course I didn’t sleep well – tossing and turning, my eyes continually going to the clock. I finally dozed off for a couple hours and came to with a start to find that I’d awakened at exactly 4:24.  I got up and set about getting myself dressed and ready. At 4:30 the alarm went off and I pushed the little button and it stopped – just like that. By 4:45 I was joining other folks in the elevator (I thought I’d be the only one getting up at 4:30!) and heading for the lobby. By 5:00 we were all on the bus and heading for the airport. When the people in front of me got off the shuttle at the United terminal I moved to the front so I could hear our bus driver’s voice – it was really deep and beautiful – a James Earl Jones voice – he sounded like he belonged on the radio. I told him this and he started laughing and said that this was the voice he woke up with and it would get higher as the day went on. “This is your morning voice,” I said, nodding. And he laughed and agreed.

***

(Note: All the employees you’re going to read about who helped me – the lady at the kiosk, the security folks, the vendor who showed me where Starbucks was, and the man who assigned me a seat on the plane, were African-Americans. I always feel this kind of weird self-conscious awkwardness about mentioning a person’s race – like it shouldn’t matter, right? – but at the moment I’m feeling the need to share that all the wonderful folks who helped me at O’Hare were African-Americans.)

The Delta terminal was the next stop. I got off there and as soon as I walked in the door found a kiosk waiting for me. A Delta employee immediately joined me at the kiosk to help me get my boarding pass. She asked me for my confirmation number and I showed her the teeny tiny letters on my phone and asked her if she could read them because I couldn’t make them out without my glasses. She laughed and said she needed her glasses, too, and quickly pulled them from a pocket and put them on to read the number to me.  She soon realized it would go faster for us if she just punched the number in herself – so she did that for me. I made some comment about “women of a certain age” helping each other and she started laughing with me in middle-aged sisterhood. Soon she’d printed out my boarding pass for me, found out what gate I needed to go to, and pointed me that direction.

When I got in line for security I expected to have to go through that cubicle where you have to put your arms up and the body scan dealy checks you out. But this time the security people pointed me into a line where I got to by-pass the scanning machine altogether. That was cool.

And so there I was – safe and sound on the other side of security. All the things I’d been so nervous about were now behind me and looked ridiculous to me from this vantage point. I could feel the Cosmos laughing with me.  I imagine the Cosmos finds me pretty entertaining.

Next it was time to find a Starbucks. I stopped at a small vendor of cheeses and fruit and asked her if she could point me to the nearest Starbucks. She looked up at me with a kind of exasperated disbelief and pointed behind her – “Right there,” she said. I saw that the Starbucks was right next to her! Humbled, I said, “Oh, thank you! Sheesh.” A stunning African-American woman – she looked like a competent, confident put-together lawyer – happened to be walking by us as this exchange was going on and she looked over at me, a grin on her face, and said, “I heard that.” I laughed with her and told her I was embarrassed, and went to fetch my pumpkin spice latte with whip. Once I had that familiar cup of latte in my hand I went back to the fruit and cheese vendor and bought myself a snack for the plane ride. The vendor graciously thanked me for my business and I thanked her, again, and went to sit in the waiting area.

I had been given a boarding pass without an assigned seat. So when the man appeared behind the podium I went up to him to get a seat. And oh! – he was so fun! I told him I needed a seat – and he grinned and pointed to the row of seats behind him – joking – and then he asked some quick questions, made some snappy small talk as he clicked away on the keyboard – et voila! I had a window seat!

I found a place to sit and, as the waiting area started getting more crowded, I picked up my bags and made room for Mike and Lisa, a middle-aged couple from Indiana. I really enjoyed talking with them. Lisa had arranged an Alaskan cruise for her husband and herself. They were going to visit all the places my husband and I had visited when we went up the Inside Passage seven years ago – Ketchikan, Juneau, Skagway, Sitka – and we talked about all the cool things they were going to see. This was Mike’s first-ever airplane ride. In fact, he told me he’d just had his first-ever train ride, too. In FACT, they’d already taken a car, a bus, and a train to get where they were. “Trains, planes, and automobiles,” I said, and they laughed and said “exactly.”

When it was time to get on the plane I stopped at the podium and made sure to let the man who’d assigned me a seat know how much I’d enjoyed listening to his comedic patter over the microphone as we lined up for boarding. He grinned and thanked me and wished me a good flight.

***

I got my window seat and spent the first half of the flight looking out the window and watching a movie on the screen in front of me. Towards the end of the flight I got into conversation with Eliana, the young woman seated next to me. I’d noticed she was taking an online college course, and shared with her my experience as a high school teacher. We talked about what she’d like to do when she gets out of school – she said she’d like to be a fashion designer – and I could totally picture her doing that. I told her she could name her line of clothes “Eliana” – and that I expected to see her fashion designs out there in a few years.

***

The plane landed a half hour early. I’d left rain in Chicago, and landed in rain in Seattle. There was something very symmetrical and pleasing about that.

As my husband drove me back home, I started thinking about all my ridiculous worries and the fear I’d had of being all on my own, trying to figure things out by myself – and I suddenly realized that I really hadn’t been alone at all! The entire trip I’d had people stepping up to help me out – to give me directions, to make room for me, to laugh with me.

How blessed we are to have each other on Life’s journey!

 

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